Queue Settings

Overview

In this area, you have access to all settings which are queue specific. To improve the user experience on this page, we created three areas with different settings which can be extended: Queue Settings, Queue Manager Settings and Queue Actions.

Queue Settings

Queue Settings

Basic

Queue Name

The queue name is displayed to your users in the app and is used to identify your queue.

Queue Type

The queue type defines how your customers are queued, e.g. by position, by call or by appointment.

Expiration Time

The time a called customer has to show his confirmation screen to the queue manager.

Grace Period

Additional time frame where a customer can be verified, even if the timer already ran out.

Expected Waiting Time

Defines the expected waiting time per customer, this helps your customers to plan their waiting time.

Clearing the Queue

This time specifies when the queue is cleaned up. All customers and managers are removed. If no time is specified, no cleanup is performed.

Appearance

Activate display of the number of waiting customers

If you activate this, your customer can see in the queue selection how many customers are already queued and which position he would have.

Font- and Background colour

You can create different font and background colours for all of your queues, this way they can be recognised easier or stand out from the queue overview. In the preview you can directly see, how the headline will look like and how the queue will be displayed to your customers in the queue selection.

Features

Enable SMS registration (Premium)

Use phone number to register a customer to the queue and inform him about updates via SMS.

Enable Customer Counter/Customer Limitation (Premium)

This feature allows you to define a limitation of concurrent customers and to count them in your location. The counter is queue specific and therefore can be maintained by multiple queue managers at once.

Customer reminder

Your customer can receive an additional notification when reaching the specified position.

Enable Apple Wallet

This feature allows your customers to queue in using Apple Wallet.

Queue Manager settings

Enable Called Customer Listing

Activate to enable the called customer listing pop-up, showing detailed information about all called customers.

Increase customer counter automatically

Activate to automatically increase the customer counter when a customer is confirmed.

Queue Manager PIN Code

This PIN code is used to authenticate the Queue Manager.

Notification for customers joining the queue (Premium)

This feature enables you to notify your queue managers in case a customer is joining the queue. Useful in case your queue is not permanently in use.

Notification if queue was closed or opened

This feature enables you to notify your queue managers in case your queue has been closed or opened.

Queue Actions

Queue Deletion

This feature allows you to delete the selected queue.